DownloadSuness MonitoringAfter-SalesTraining


1. When the product fails, please contact the local maintenance personnel as soon as possible to avoid safety problems.

2. This form should be filled out by the original installer. If you have any questions, please contact the sales or after-sales personnel in time.

3. We will reply to you within 24 hours for your after-sales service needs, please pay attention to your mailbox.

4. When customers report problems, try to attach the SN of the corresponding product, pictures or videos and other evidence to show the fault/error code, so that our after-sales team can assist in dealing with the problem more quickly

5. The following situations occur: Suness has the right to reserve after-sales service: the customer disassembles the product without permission; the product is not caused by technology or materials; the product does not meet the warranty conditions; the product is not produced by the company;

User Information

Company/User name:*




Project Installation Location:

Product Information

Proudct Model:*

Serial No.:*

Invoice Number:

Purchase Date:


Commission date:

Failt/Error Description:*

Please upload the fallure reason of the product picture or video*