Privacy Policy

Effective Date: July 23, 2026

Welcome to Shenzhen YOUESS Energy Storage Co., Ltd. ("SUNESS", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: Shenzhen YOUESS Energy Storage Co., Ltd.

Brand: SUNESS

Website: https://www.suness.com

Email: info@suness.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full Name

Company Name

Email Address

Phone Number

Country/Region

Job Title

Business Address

Product Requirements

Project Information

Messages submitted through contact forms

We may also automatically collect technical information, including:

IP Address

Browser Type

Device Information

Operating System

Language Preference

Referral Source

Pages Visited

Time Spent on Website

Cookie Information

3. How We Use Your Information

We use your information for legitimate business purposes, including:

Responding to product inquiries

Providing quotations

Offering technical consultation

Processing product orders

Providing after-sales support

Managing warranty services

Improving our website and services

Conducting customer satisfaction surveys

Sending requested marketing communications

Managing exhibition registrations and events

Preventing fraud and unauthorized activities

Complying with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences

Analyze website traffic

Improve website performance

Measure advertising effectiveness

Deliver relevant advertisements

You may disable cookies through your browser settings; however, some website functions may not operate properly.

5. Meta Pixel and Advertising Technologies

Our website may use Meta Pixel, Google Analytics, Google Ads Conversion Tracking, and similar technologies.

These tools help us:

Measure advertising performance

Understand website usage

Improve user experience

Deliver personalized advertisements

Build remarketing audiences

Meta Platforms and Google may collect or receive information from our website through cookies or similar technologies and use that information to provide analytics and advertising services.

You can manage your advertising preferences through your Meta and Google account settings.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties when necessary, including:

Logistics providers

Payment service providers

Customer Relationship Management (CRM) systems

Cloud hosting providers

Website analytics providers

Marketing service providers

Government authorities when required by applicable law

All third-party service providers are required to protect your information appropriately.

7. International Data Transfers

As an international business, your information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to ensure your personal information remains protected.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations

Provide requested services

Maintain customer relationships

Meet legal and regulatory requirements

Resolve disputes

Enforce agreements

When personal information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information

Correct inaccurate information

Delete your personal information

Restrict processing

Object to processing

Withdraw consent

Request data portability

Lodge a complaint with the appropriate supervisory authority

To exercise your rights, please contact us using the details below.

10. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

11. Children's Privacy

Our products and services are intended for business customers and individuals aged 18 years or older.

We do not knowingly collect personal information from children under the applicable legal age.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Compliance with GDPR

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

Your consent

Performance of a contract

Compliance with legal obligations

Legitimate business interests

EEA residents may exercise their rights under the General Data Protection Regulation (GDPR).

14. California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect

Request deletion of your information

Request disclosure of information-sharing practices

Not be discriminated against for exercising your privacy rights

SUNESS does not sell consumers' personal information.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Shenzhen YOUESS Energy Storage Co., Ltd.

Website: https://www.suness.com

Email: info@suness.com

We will respond to reasonable requests in accordance with applicable privacy laws.