Solar Battery Installation FAQ for Installers

Installation Method & Setup

Q1: Is this battery wall-mounted or floor-standing?

A: The EV-15.36N battery is floor-mounted with a cabinet design. It does not require lifting equipment and can be installed by one person.

Q2: Is the installation plug-and-play? Is wiring complicated?

A: Yes, it's a plug-and-play solar battery system. It includes standardized power and communication connectors. The wiring is simple and comes with diagrams and step-by-step video guidance.

Q3: What are the environmental requirements for installation? Do I need air conditioning?

A: Our battery is designed for harsh conditions, operating reliably between -10°C and 50°C. No extra cooling is needed, making it ideal for hot regions like the Middle East and Africa.

Q4: Can the batteries be expanded in parallel easily? Do I need to configure master-slave units?

A: Yes, it supports up to 16 batteries in parallel. The system automatically identifies the main unit—no manual master/slave setup needed. Wiring is straightforward.

Electrical Compatibility & Safety

Q5: Which inverters are compatible with this battery?

A: The EV series supports CAN and RS485 protocols and has been successfully integrated with leading inverter brands including:

Growatt、Deye、SMA、Solis、Solax、Voltronic、GoodWe, Felicitysolar and more.

Q6: What happens if the wiring is incorrect? Will it damage the battery?

A: The built-in intelligent BMS (Battery Management System) offers multiple protections—overcharge, over-discharge, short-circuit, and high-temperature protection. It will shut down automatically if any anomaly is detected.

Q7: Can I monitor and manage multiple batteries from one place?

A: Yes, the system allows centralized control and monitoring of multiple battery units, either via the main battery, inverter, or cloud-based dashboard.

Installation Timeline & Support

Q8: How long does it take to complete the installation?

A:Residential projects: approx. 2–3 hours

Small commercial systems (with 3–5 batteries): 1 day including commissioning

Q9: What kind of technical support do you offer?

A: We provide full support for installers, including:

Installation manuals in English and local languages

Wiring diagrams & communication protocol guides

Video tutorials

Dedicated engineer support via WhatsApp/WeChat/email

Remote video support for large installations

Q10: What happens if the system malfunctions?

A: SUNESS BMS will show error codes via LED, LCD screen, or cloud platform alerts. Many issues can be diagnosed and resolved remotely, reducing on-site service time. We offer return & replace options under warranty.

New Feature: Cloud-Based Smart Monitoring Platform

Q11: Does your battery support remote monitoring?

A: Yes! The latest upgrade includes a cloud-based energy storage management platform. It allows:

Real-time battery status tracking (SOC, temperature, voltage, cycles)

Fault alerts and push notifications

Performance analytics and usage reports

Remote firmware upgrades

Multi-site centralized monitoring for distributors and installers

Q12: Can installers or system integrators access the cloud dashboard?

A: Yes, we offer different access roles (installer, user, admin). Installers can monitor all deployed batteries under their account—great for after-sales service and customer support.

Pro Tips for Smooth Installation

Always disconnect power before wiring

Use equal-length cables when connecting parallel batteries

Avoid wet, dusty or enclosed locations without ventilation

After installation, wait 5 minutes before switching on the battery